At R.L. NELSON Foundation Solutions, Inc (“we,” “us,” or “our”), we’re delighted you’ve discovered us, and we hope your experience is both positive and rewarding. We manage a suite of digital tools and platforms designed to enhance your home service journey.
Our goal is to simplify and streamline the process, making it more effective for everyone involved.
To be transparent, our business model involves connecting you with trusted partners by sharing the customer information you provide on our platforms. This allows them to offer relevant products and services tailored to your needs. We strive to make this clear wherever you enter your details on our websites and within this Privacy Policy.
Here, we outline how we collect, use, and share the personal information you provide through any website or mobile application within our portfolio (referred to collectively as the “Websites”).
Certain features and services provided through the Websites include additional privacy disclosures that complement this Privacy Policy. We encourage you to review the full Privacy Policy, along with any site-specific disclosures, to gain a clear understanding of our commitment to your privacy and the rights you have in relation to it. Please note that unless explicitly stated otherwise, this Privacy Policy does not apply to information collected outside of our Websites, including, but not limited to, data gathered through third-party websites where we publish content.
By using the Websites, you consent to the collection and use of your personal information as outlined in this Privacy Policy and our Terms of Use (the “Terms”). We recommend reviewing both policies, as your continued use of the Websites signifies your acceptance of the Privacy Policy and Terms, in accordance with applicable law.
Information We Collect
We collect the personal information you voluntarily provide when you express interest in learning about our products or services, participate in activities on the Website, or contact us directly.
The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:
Information automatically collected
When you visit, use, or navigate the Website, we automatically collect certain non-identifiable information. This data does not reveal your specific identity (such as your name or contact details) but may include device and usage details like your IP address, browser and device type, operating system, language preferences, referring URLs, device name, geographic location, and information about how and when you interact with our Website. This information is primarily used to ensure the security and functionality of our Website and to support our internal analytics and reporting efforts.
We may process or share your data that we hold based on the following legal basis:
- Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
- Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
- Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
- Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
Cookies
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
HOW LONG DO WE KEEP YOUR INFORMATION?
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy notice, unless a longer retention period is required or allowed by law (such as for tax, accounting, or other legal obligations). Unless otherwise stated, no purpose described in this notice will require us to keep your personal information for more than one year.
If we no longer have a legitimate business need to process your personal information, we will delete or anonymize it. If deletion or anonymization is not feasible (for instance, if your information is stored in backup archives), we will securely store it and restrict further processing until deletion becomes possible.
How Do We Protect Your Information?
We are committed to safeguarding your personal information and implement commercially reasonable technical, physical, and administrative security measures to protect it from loss, misuse, unauthorized access, disclosure, alteration, or destruction when collected through the Websites.
However, no data transmission over the Internet is completely secure. While we strive to protect your information, we cannot guarantee that it will never be accessed by unauthorized parties or compromised during transmission. Communication via email or through our Websites may also not be secure. Any personal information you transmit is done at your own risk. We are not responsible for any circumvention of privacy settings or security measures on the Websites.
If we become aware that your personal information has been exposed to unauthorized third parties, we will notify you as required by law or at our discretion. Such notification may be provided electronically to the email address you have shared with us, where permitted by law.
Retention of Personal Information
We will retain your personal information collected pursuant to this privacy policy for as long as we deem reasonably necessary or desirable for our business purposes, unless a different retention period is required by any applicable law, rule or regulation. We reserve the right to delete or destroy any information collected, including personal information, at any time.
Other Important Information
- Eligible Users: Persons accessing the Websites should be consumers or potential consumers of the products and services being offered by us or our partners online.
- Children’s Privacy: R.L. NELSON Foundation Solutions, Inc. is dedicated to ensuring the safety and privacy of young users on the Internet. Our Websites are not intended for individuals under the age of 16. If you are under 16, you should not access the Websites. We do not knowingly collect or retain personal information from individuals under 16. If you are under 16 and have accessed the Websites, please exit immediately and refrain from providing any personal information. If you are a parent or guardian and believe your child has shared information with us, please contact us using this form so we can take appropriate action to remove the information from our systems.
- Users Outside the United States: Our Websites are not intended for users outside the U.S. If you are located in the European Union or another region with data protection laws that may differ from those in the U.S., please be aware that any personal information you voluntarily submit through the Websites and transfer to the U.S. may not receive the same level of protection as it would in your home country.
- Links to Third Party Websites: Our Websites may contain links to third-party websites, including advertisements. Please note that we are not responsible for the privacy practices or content of these external sites. If you provide personal information to any of these websites, your information will be subject to their privacy policies. We encourage users to be mindful when leaving our Websites and to review the privacy policies of other websites and online services.
Changes to this Privacy Policy
We may update this privacy notice periodically. The updated version will be marked with a new “Revised” date and will take effect as soon as it becomes available. If we make significant changes to this privacy notice, we may notify you by posting a prominent notice of the changes or by sending you a direct notification. We encourage you to review this privacy notice regularly to stay informed about how we are protecting your information.
How to Contact Us
If you have any questions about this privacy policy, or if you would like to correct, update, amend, or request the deletion or removal of personal information you have provided to us, you may email us at info@foundatiorepair.com